The refunding policy shall be implemented in thirty (30) days; please, see section Terms and Conditions. If you would like to claim a refund, you can do it in thirty (30) days after performing the purchase.
You can get the money back if we are not providing the service for 48 hours, except in the cases the US government has not yet evaluated your application, and we informed about it to you by e-mail. In case the application has been submitted, but the US government has given you the refusal, you can get the service fee back after receiving the results.
We will also provide a refund in the event of a fatal or technical error, such as a technical failure due to negligence or a technical system failure.
In case of a refund, money will be transferred back to the credit card from which the purchase was performed.
In case of compensation, funds will be transferred in twenty-four hours (24 h). Money transfer of such type can take from three to five working days between payment institutions. In case of a claim for refunding, if there are any special circumstances and your purchase was performed more than thirty (30) days ago, please, inform our client support centre by writing to [email protected].
In case of a claim for refunding, you are kindly asked to contact us by writing to [email protected]. Your e-mail shall contain the following information:
- Reason for refunding claim rising;
- Your given and last name;
- Type of payment which you used;
- If you used a credit card or a debit card, please, specify the last four (4) digits;
- The E-mail address which you used for performing the purchase.
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Page last reviewed: 5 October 2021.