Refunding Terms
The refunding policy shall be implemented in thirty (30) days; please, see section Terms and Conditions. If you would like to claim a refund, you can do it in thirty (30) days after performing the purchase.
You can get the money back if we are not started providing you with the service for 72 hours or within 3 business hours for express service. If we have started to provide you with a service, process your data, but due to circumstances beyond our control or delays in the operation of the US ESTA portal, we are not obligated to refund the service fee to you.
We will also provide a refund in the event of a fatal or technical error, such as a technical failure due to negligence or a technical system failure.
In case of a refund, money will be transferred back to the credit card from which the purchase was performed.
If you bought our additional service 'Buyer's Protection' and pay an extra fee to secure a refund in case the U.S. government portal denies your travel authorization, then we will refund our service fee, excluding the fee for this additional service and the government fee, as the latter will have been used to process your application.
In case of compensation, funds will be transferred in twenty-four hours (24 h) after our decision on the payout. Money transfer of such type can take from three to five working days between payment institutions. In case of a claim for refunding, if there are any special circumstances and your purchase was performed more than thirty (30) days ago, please, inform our client support centre by writing to [email protected].
In case of a claim for refunding, you are kindly asked to contact us by writing to [email protected]. Your e-mail shall contain the following information:
- Reason for refunding claim rising;
- Your given and last name;
- Type of payment which you used;
- If you used a credit card or a debit card, please, specify the last four (4) digits;
- The E-mail address which you used for performing the purchase.
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More information about www.usaestaonline.com is available in section Terms and Conditions.
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Page last reviewed: 10 August 2025.