Terms and Conditions

By using our website, you agree and accept these following Terms and Conditions:

SCOPE

These are the terms and conditions (“Terms”) that govern the relationship between you, our customer (referred to as “you” in these terms) and ouer website (referred to as “we” or ‘us”in these terms) for provision of service by this website. The Terms are subject to change without prior notice, except that the Terms in force at the time you place or modify an order will govern the order in question.

The primary services provided by us are to help you in obtaining travel visas and other travel documentation. We provides their clients with services for the processing of Visa Waiver authorization and it is not affiliated with US Customs and Border Protection agency. We specializes in reviewing and processing applications for the Electronic System for Travel Authorization (ESTA) on behalf of travelers to the United States.

The information provided is based on publicly available information, our experience concerning the Visa Waiver Program and ESTA. We provides the text on this website for information purposes and offers a ESTA review and submission service for a fee. The information within this website is not legal advice. If you have any questions about the content of our website, please contact us. We are a private company, and have no affiliation or connection with any government.

SERVICE

The application process for a travel authorization consists of a series of questions related to your travel and passport details. Please keep in mind that only the U.S. government has the authority to approve or disapprove a U.S. travel authorization application, not us. We do not issue ESTA Approvals but offer the process and management services of Electronic System for Travel Authorization (ESTA) under Visa waiver program Application for travellers who wish to travel to USA. On our website you will be asked all questions necessary in order for us to review and process your U.S. travel authorization. Your application is quality checked twice by multiple travel advisers against a list of known and typical mistakes.This will enable you to enter the USA without any difficulties, e.g. formal errors. We provide to you aditional services, what are pointed out in ouer website. Also note that we does not take any responsibility for incorrect application submitted. By proceeding to use website to complete your application, you agree, certify and waive your rights regarding the handling of this application as dictated by USA Government and authorize website agents to indicate your acceptance of the ESTA terms as displayed . We are committed to provide its clients with the highest standard of service. Our complaint handling process is designed to ensure that clients' concerns are treated seriously and addressed fairly.

All complaints must be sent in writing using Contact us website or email [email protected] You agree that electronic communications in writing satisfy you. If you do not respond to communication regarding our services within 3 days of such communication, we will cancel your application service.

If we find any problems with your application, we will contact you by email to verify the information. We will only submit your application to the Electronic System for Travel Authorization if we find it to be deemed valid. The approval process can take up 72 hours through the ESTA website, it is strongly recommend to apply early. Upon the successful processing of your application, we print the approval into a PDF document and email it to you. If the processing of your application takes more than 72 hours, please check your JunkMail or Spam folder in your email inbox. If you have still not received any email from us, please notify us by email for further information. We will notify you by email of the outcome of the registration. Please do not hesitate to contact us should you have any further questions regarding your application or our services. Our helpdesk replies to all inquiries within 7 days and 24 hours.

The contract shall come into force as soon as all data required for the registration have been entered and you click on the "Order" button. The contract will only not come into force in the event of incorrect details being provided or if your credit card is rejected (credit card limit has been exceeded, incorrect card details have been entered, card is blocked).By clicking on the "Order" button, you instruct us in its capacity as a professional service provider in the travel industry to submit the ESTA registration to the US immigration authorities on your behalf in order to obtain an entry permit for the USA. We charge you per each order. This charge includes all resulting costs including fee charged by the US immigration authorities and including any indirect taxes (if any) that are applicable to the fees ,and other charges and fees charged by an issuing authority.This fee will become due upon placing the order and shall not be reimbursable even in the event of a negative response from the US authorities owing to false statements or a negative decision, resulting in travel authorisation not being issued.

We cannot guarantee that a residence permit will be granted The service offered here relates exclusively to the transmission of your data and details to the US authorities. However, you are not entitled to an entry permit, since this decision lies entirely and exclusive with the Department of Homeland Security of the United States of America. We cannot be held liable if you are denied boarding on a flight or vessel with destination to the United States because of incorrect passport, visa, or other required documents. It is your responsibility to ensure that you meet the requirements for travel before making arrangements to visit the United States.

Once the application has been submitted to us , no refund will be possible. If your application is rejected by the Electronic System for Travel Authorizations (ESTA) we are unable to provide a refund and you will be required to apply for a non-immigrant visa at a U.S. Embassy or Consulate for a tourist / business visa which will involve additional charges. However our service fee will be refunded by customer's request only in case of a fatal mistake such as non-submission of ESTA application within 24 hours, mailing service failure due to our careless mistake, any inconvenience caused by our system error, etc.

Before you start an ESTA application, we will clearly inform of the service fee and total price. All individual travel authorization (ESTA) applications processed are charged at USD $78.00 each, which includes the US government mandatory fee of USD $ 14.00. For verifying and reviewing existing travel authorizations, we charge a service fee of USD $19.00. There are no other fees charged. By completing the steps and clicking on the payment button, you agree to the fee charged by our company.

All orders made on our website consist of a mandatory application process with questions and payment information that must be completed by all customers. These actions can only be made by the customer who submits the order him or herself, or on behalf of the traveler. By providing us with your data to complete our service, you warrant that you are over the age of 16 or have parental/guardian consent to submit the application on our website.

We collect identifying data provided by you on a voluntary basis during the application form on our website. We require this information/data in order to review and process your travel authorization (ESTA). You consent to data processing upon pressing the appropriate button or making the appropriate mark on the application form. The data you provide will only be used to process the travel authorization (ESTA). Our company will not use your data for any other reasons unless legally required. Your information will be deleted from our database once the service is concluded and no longer deemed necessary to keep for customer service reasons.

The information provided on this website is intended to be used solely for personal and non-commercial purposes.

PAYMENT POLICY & PAYMENT OPTIONS

You can pay for the service using your credit card (VISA/MasterCard).

By completing the steps and clicking on the payment button, you agree to the fee charged by our company. Payment can only be made by credit or debit cards. There is no charge to access our website, view our products/services or ask questions. However, we do charge for verifying, processing and reviewing applications. Before you start an ESTA application, we will clearly inform of the service fee and total price.

All transactions on this website is in U.S. Dollars. If you have a foreign credit card, you will be charged according to what your credit card company is offering as an exchange rate to the U.S. Dollar. We have no control over exchange rates. If your credit card issuer has implemented a foreign transaction fee, your card statement will show the amount. How this fee is displayed on the statement varies by card issuer. The transaction may also incur additional fees or card-use charges levied by the card provider. We have no influence over such additional fees.

LIMITATION OF LIABILITY AND DISCLAIMER

We shall not assume any liability whatsoever for any losses occurring in the course of the ESTA registration. This includes all losses resulting from the delay or refusal of authorisation and the associated consequences, including for example the subsequent cancellation of the trip. While every effort is made to provide accurate information, travel visa and passport requirements are constantly changing and there may be a delay before we are advised of such changes. Therefore, we are unable to guarantee complete accuracy at all times. Processing times and charges given are solely for guidance purposes and cannot be guaranteed. We reserve the right to cancel your application at any time, and for any reason, including provision misleading information, use of this website for illegal purposes.

In exceptional circumstances, a government may choose to withdraw approval for an Electronic Travel Authorization (E-visa or ESTA) after it has been approved. In certain situations, approved authorizations are changed the status of from 'Approved' to 'Not authorized to visit with an E-visa'. Even if your application is approved, it is only an authorization to travel. It does not guarantee entry into the country you are intending to visit. The final decision lies with the Customs and Immigration Officer when you arrive at the port of entry. We cannot take any responsibility for any losses incurred if a decision is made to decline or withdraw approval for you to enter a country. We cannot be held liable for any costs or claims resulting from such a change of status decision.

However, the website will not be responsible for any of the following events occurring with the Electronic travel authorization issuing authority; Refusal to issue the Electronic System for Travel Authorizations (ESTA), Refusal to accept the application, Issuance of an incorrect Electronic System Travel Authorizations (ESTA), Delay in processing the ESTA.

FUTURE CHANGES

It is the user's sole responsibility to read and review all our Terms and Conditions. We reserve the right to change such Terms and Conditions without prior notice, for any reason. This may be due to changes in the law, security considerations or changes to the products and services we provide.

Page last reviewed: 11.october 2018